(soundbite of les pommes de ma douche's "trompettes de la renommee") transcript provided by npr, copyright npr..

when his patients ask how long they’ll be at the hospital with a procedure like this, he tries to manage their expectations..

"it has been a long two years and throughout that time the western trust has not been assisting us in trying to understand the circumstances around our mother's death...

at the end of the video, helen spoke in an audio clip. it was her leaving a recent voice message for one of her grandsons..